FAQ's

If you have any particular queries you need answered please email me at _____@gmail.com I'll try to get back to you within 24 hours on a question and ill post your question and answer here within 72 hours. (i need to be at the computer to do this and i spend heaps of time on the road. ) but i will answer every question that makes sense and assists my passengers.

If you book with a large network they will take the booking, Taxi drivers are responsible for accepting the booking when it is put out by the network. Because by nature taxi drivers in general dont think like business people they take the hunter view If it is a short fare they are not prepared to leave the time available for them to travel to the job as they may be on the other side of town and pick up another passenger. The networks then seem to think that only a local taxi driver will take the job and so in their good sense they send the booking out maybe fifteen minutes before you need a taxi, al beit they had the booking for a week or a month or a year. If its a busy time or a short fare your chances of getting a cab unless its by your door are like zero. I dont do that . I will confirm your booking or if we cannot do the job at the time you want I will tell you and refer you to someone else. We dont take jobs that we cannot cover. You also get to speak to the person doing your job, Not a machine or a radio operator.

When your taxi is coming to collect you especially after a night out he has planned to be there for you . if you are travelling from a club n the city or a restaurant or theatre there are often large numbers of people looking for a taxi,. Our drivers can get another fare, but since we are waiting for you our lights will be out and the doors will be locked until we contact and find you l If you are a long fare home it is feasible the driver may have driven thirty or forty kilometers empty to get you. If you are with a bunch of people a passenger will just grab a cab if there is one available and our taxi miss the fare he has planned to be there for. Since he will have a booking directly after you his night will be greatly compromised as he may not be able to take another passenger that will take him away from his travel plans for the evening. It is much more likely in a public place that the passenger leaves than that the taxi will not front. It has got to the stage that the drivers will often not accept a job from a public venue at a peak time unless the fare is prepaid. Call me for any clarification. For your security we use paypal which is fully encrypted and gives u unequivocal proof of payment. If there is a screw up on our part and thats highly unlikely we will refund your money in full, no questions asked.

The majority of our vehicles are adapted to hold child car seats. During the booking process you have the option of adding car seats to your application. booktaxibarcelona.com takes the safety of its passengers very seriously and particularly that of children. Please consult our policy 'Travelling with Children' (in general conditions) for more information.

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